Lashback Club Loyalty Program (Loyalty Terms and Conditions)

This section of the Terms and Conditions outlines the rules, conditions, and rights applicable to participation in the Lashback Club Loyalty Program (hereinafter referred to as the “Program”). The Program is operated by the Seller.

Participation in the Program and earning points is voluntary and subject to acceptance of these Terms and Conditions.

Any person with a registered account on the Seller’s webshop (Best Lashes Pro account) is eligible to participate in the Program. Registration is completed through the Seller’s webshop and becomes valid upon providing an email address. Customers with an existing Best Lashes Pro account are automatically enrolled in the Program.

Point Accumulation Rules

Customers can collect so-called Lash Points in the following way:

• Placing an order: 4 Lash Point is awarded for every 1€ spent.

Point accumulation only applies to orders placed after July 21, 2025.

Each product listing displays the number of Lash Points awarded for its purchase.

Redeeming Points and Discounts

Customers may redeem their accumulated points as follows:

• Flexible redemption: 80 Lash Point equals 1€  at the time of redemption (e.g. 400 points = EUR 5 discount; 800 points = EUR 10 discount).

Redemption Process

Customers may select point redemption on the cart page or log in to their Best Lashes Pro profile to apply their desired number of points. Points can be redeemed during checkout either online or in-store. Redeemed points are immediately deducted from the Customer’s point balance.

Customers can track their point balance and available discounts by logging in to their personal Best Lashes Pro profile. Points will be credited within 72 hours of a completed purchase. Points are valid for 12 months from the date of credit.

Points collected under the Program are non-transferable, non-redeemable for cash, and may only be used for discounts offered by the Seller. Discounts may only be applied to full-priced products, excluding trainings, lamps, and kits. The Seller shall not be held liable for technical issues caused by third parties during point redemption.

Points are only credited for orders that have been successfully delivered and received by the Customer. If an order is not completed, returned, or cancelled for any reason, no points will be credited for that order.

Participation in the Program is limited to end-users. Resellers and wholesale partners of the Seller are not eligible to participate in the Program and may not earn or redeem points.

The Seller reserves the right to unilaterally amend the terms of the Program, including point accumulation and redemption rules. Customers will be notified of any changes via the webshop or by email. In case of termination of the Program, Customers must use their remaining points before the Program ends. The Seller is not liable for the loss of unused points after termination.