GENERAL TERMS AND CONDITIONS OF CONTRACT AND USE

Please read this document carefully before finalizing your order, as by completing your purchase you accept the content of these General Terms and Conditions (hereinafter referred to as “GTC”).

Please use our services only if you agree with all the provisions of these GTC and consider them binding upon yourself.

1.DETAILS OF THE WEBSITE OPERATOR (HEREINAFTER: SELLER):

• Company name: Best Beauty Kft.

• Registered office: 2049 Diósd, Álmos fejedelem utca 15., Hungary

• Court of registration: Company Registry Court of the Budapest District Court

• Company registration number: 13-09-233739

• Tax number: 25285541-2-13

• Managing Director: Renáta Fodor-Csuti

• Phone number: +36 70 610 4850

• Email address: info@bestlashespro.com

No code of conduct pursuant to the Act on the Prohibition of Unfair Commercial Practices against Consumers is applicable to the Seller, and the Seller is not a member of any professional representative body.

Hosting provider details:

• Name: Shopify Inc.

• Head office: 151 O’Connor Street, Ground Floor, Ottawa, Canada

• Tax number: 24812087-2-09

• Contact: https://www.shopify.com/contact

2. SELLER’S WEBSITE ADDRESS:

www.bestlashespro.com

3. KEY DEFINITIONS:

Distance contract:

A consumer contract concluded under a system organized for the remote sale of goods or services without the simultaneous physical presence of the parties, where the parties exclusively use one or more means of distance communication to conclude the contract.

Goods:Any tangible movable property that is available and intended for sale on the website, including goods containing digital elements, which form the subject matter of the contract.

Buyer:Any natural or legal person, or an organization without legal personality, to whom the Seller sells goods via the website.

Consumer:A natural person acting for purposes outside their trade, business, craft or profession, who purchases, orders, receives, uses, or utilizes goods, or is the recipient of commercial communications or offers related to goods.

Online marketplace:A service that uses software operated by or on behalf of a trader—such as a website, part of a website, or an application—enabling consumers to conclude distance contracts with other traders or consumers.

Online marketplace provider:Any business entity that provides an online marketplace to consumers.

4. AVAILABILITY OF THE GENERAL TERMS AND CONDITIONS

The Seller publishes the current version of the General Terms and Conditions (GTC) on its website.

These GTC are continuously available at the following URL: https://bestlashespro.com/policies/terms-of-service, and may be downloaded or printed at any time from the link below:

–Download–

5. CONTENT OF THE GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of the Buyer using the electronic commerce services provided by the Seller, as well as the conditions of the agreement concluded between the contracting parties.

The present GTC shall apply to all orders placed on the website www.bestlashespro.com. These conditions qualify as general terms and conditions in accordance with Section 5 (1) of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, and they provide information and regulation in accordance with Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts concluded between consumers and businesses, as well as Government Decree No. 373/2021 (VI.30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services.

These GTC apply to every sale and service initiated by the Buyer through an order placed in the Seller’s online store. By using the Seller’s services, the Buyer is required to accept the provisions of the GTC, which may be done by ticking the relevant checkbox on the order form. Upon acceptance, a contract is concluded between the Buyer and the Seller in accordance with the present General Terms and Conditions.

6. SCOPE OF THE GENERAL TERMS AND CONDITIONS

These General Terms and Conditions shall enter into force on July 21 2025, which corresponds to the date of their publication on the website. From the effective date, the provisions apply to all Buyers and all purchases. These Terms and Conditions shall remain in effect until revoked.

Before sending the order, the Buyer shall declare that they are familiar with the provisions of the currently effective General Terms and Conditions, have read, understood, acknowledged, and expressly accepted them. By submitting the order, the Buyer acknowledges that the currently effective General Terms and Conditions form an inseparable part of the contract concluded between the parties.

The Seller reserves the right to amend the provisions of these General Terms and Conditions at any time. In the event of any modification, the version of the Terms and Conditions in force at the time of placing the order shall apply.

7. ORDERING PROCESS AND CONCLUSION OF THE CONTRACT

The contract is concluded electronically when the Buyer places an order for the goods, submits the order, and the Seller confirms it (expressly accepts the Buyer’s offer) via email, sent to the email address provided by the Buyer, in accordance with data protection regulations. The Seller reserves the right to withdraw from the contract even after sending the confirmation, if unforeseen circumstances arise that make performance no longer reasonably expected (e.g. the product is no longer available, significant stock shortage, force majeure, etc.). In case of withdrawal, the Seller is obliged to settle accounts with the Buyer if any payment or delivery has already occurred.

The products sold by the Seller are presented on the website www.bestlashespro.com; the goods available in the webshop form the subject matter of the contract between the Seller and the Buyer. Products can be accessed by clicking the menu items such as “Shop,” “Lash Collections,” “Premade Lashes,” “Best Brows Pro,” “Lash Lifting,” “New Arrivals,” and “Special Offers.” Within each category, individual products can be viewed by clicking on them, which opens a detailed product page containing descriptions and specifications. Any decorative elements shown in the photos are not part of the product unless explicitly stated otherwise in the product description. The Seller does not assume liability for any typographical errors or inaccurate data.

The Buyer can select the quantity of each product and place it in the shopping cart by clicking “Add to Cart.”

By clicking on the “Cart” icon in the upper right corner of the website, the Buyer can open the shopping cart and review its contents, including the selected products and quantities. After viewing the cart, the Buyer can return to browsing the website to continue shopping.

During the purchase process, the cart contents can be reviewed or modified. If the quantity shown is not correct, the Buyer can manually enter the desired quantity in the input field under the “Quantity” column.

If the Buyer wishes to remove a product from the cart, this can be done by setting the quantity to zero or by clicking the “Remove” link under the product name.

Once all desired products have been added to the cart, the Buyer can proceed with the order by clicking the “Checkout” button.

After clicking the checkout button, the Buyer will be required to provide the following information:

CONTACT INFORMATION REQUIRED FOR PURCHASE:

(The Buyer must provide the following details)

• Email address
  
  

Shipping:

• Country/Region

• First name, Last name

• Company name (optional)

• Postal code, City

• Address

• Additional address details (building, floor, door, etc.)

• Phone number
  
  

Shipping method selection:

(Choose from the available shipping options)

• GLS

Payment:

(Select from the available payment options and provide the following details)

• Card number

• Expiration date (MM/YY)

• Security code (CVC)

• Cardholder name

Billing address:

(Select the appropriate billing address for the chosen card or payment method)

• Use shipping address as billing address

If all information is correct, click the “Review Order” button.

At this point, the Buyer must accept the General Terms and Conditions by checking the appropriate box.

If everything is in order, the order may be submitted by clicking the “Submit Order” button.

The information displayed on the website does not constitute a binding offer by the Seller to conclude a contract. In cases governed by these General Terms and Conditions, the Buyer is considered the offeror, and the contract is concluded upon the Seller’s acceptance of the Buyer’s offer submitted via the website, in accordance with the provisions of these General Terms and Conditions.

By clicking the “Submit Order” button, the Buyer expressly acknowledges that their submission constitutes a binding offer, and upon confirmation by the Seller, a payment obligation shall arise under these Terms and Conditions.

Upon receipt of the order, the Seller sends an automatic confirmation message. If necessary, a representative of the Seller may contact the Buyer by phone or email.

The contract between the parties is established once the Seller explicitly confirms acceptance of the Buyer’s order.

If the Buyer places an order through the online store and the Seller confirms the order by email (expressly accepting the Buyer’s offer), a sales contract is concluded between the Buyer and the Seller. (If the confirmation email is not received within 48 hours on business days, the Buyer is released from the binding nature of the offer and is not obliged to purchase the ordered goods.)

The Buyer acknowledges that a contract concluded in this manner shall not be deemed to have been concluded in writing and that Hungarian law shall apply. The contract shall be governed by the provisions of these General Terms and Conditions.

The contract is concluded in English. The online store stores the order electronically in an automated system, and the contract is not otherwise recorded or archived; therefore, it cannot be retrieved later.

8. CUSTOMER SERVICE

The Seller responds to inquiries related to orders on business days between 9:00 AM and 5:00 PM (CET), either by phone at +36 70 773 1689 or via email at info@bestlashespro.com. Responses are provided in English within 48 hours through the contact details specified in this section.

9. SALES PRICE

The prices displayed in the online store are valid consumer prices, expressed in Euro (EUR), and include Value Added Tax (VAT). The sales price does not include the shipping cost. Shipping charges shall always be borne by the Buyer.

Once the Seller confirms the order, the total amount payable will not change. However, due to technical errors or typographical mistakes, it is possible that an incorrect price significantly different from the market value may appear on the website. In such cases, even if the Buyer receives an automatic confirmation email, this does not constitute acceptance of the order by the Seller. If an incorrect price was displayed, the Seller will contact the Buyer by phone or email before dispatching the goods. Such orders are not considered valid by the Seller, and the Seller shall not be held liable for any resulting damages. The Seller takes all reasonable care to ensure the accuracy of pricing on the website. However, if despite such care an erroneous price is displayed, the Seller shall not be obliged to sell the product at that incorrect price.

The Seller periodically offers discount opportunities in the online store in the form of coupon codes.

Coupons may entitle the Buyer to either a percentage-based discount or a fixed-amount discount. Fixed-amount coupons are always expressed as gross values and in Euros. Coupon discounts apply to the full price of the product and must be deducted from the total price of the item.

When a coupon promotion is in effect, the purchase price of the product may be partially or fully paid on the website using a valid coupon code. The coupon code must be entered during checkout in the “Coupon code” field on the left-hand side of the checkout page and validated by clicking the “Apply” button. If accepted, the coupon value will be automatically deducted from the order total. Coupons cannot be applied retroactively after the order has been finalized.

Only one coupon may be used per order. Coupons cannot be combined, are not redeemable for cash, and no refund or credit will be given for any unused portion of a coupon. If the total order value is less than the value of the coupon, the full value of the coupon is considered used.

Coupon discounts cannot be combined with other discounts or promotions.

Expired or already-used coupons cannot be reused.

In case of unauthorized use of a coupon, the Seller accepts no liability for honoring or reapplying the coupon.

The current terms of coupon usage are always made available on the homepage of the online store.

10. CORRECTION OF DATA ENTRY ERRORS

During the ordering process, the Buyer has the continuous opportunity to correct or delete any data entered.

If the Buyer wishes to modify the provided data after submitting the order, they may do so by contacting the Seller through the contact details provided in these General Terms and Conditions.

By finalizing the order, the Buyer acknowledges that the Seller shall not be held liable for any damages resulting from incorrect data entry or inaccurate information provided by the Buyer.

Incorrectly entered email addresses or full mailbox storage may result in failure to receive the confirmation email, which may prevent the contract from being concluded. In such cases, the Seller will attempt to contact the Buyer through alternative means.

11. PAYMENT TERMS

In the online store operated by the Seller, payment can be made by cash on delivery, by credit/debit card via Shopify Payments, or by bank transfer based on prior electronic agreement with the Seller.

Cash on delivery:

The Buyer may pay the total amount of the order in cash to the courier upon delivery. Cash on delivery is available only within Slovakia.

Payment by credit/debit card:

The purchase price may be paid using a valid credit or debit card via the Shopify Payments system (Shopify Inc., Head Office: 151 O’Connor Street, Ground Floor, Ottawa, Canada).

During the payment process, the card data is transmitted directly to the Shopify Payments system; the Seller does not see, store, or have any access to the card information in any form.

The general terms and conditions and privacy policy of Shopify Payments are permanently available at https://www.shopify.com/uk/legal/privacy#contact, which both parties acknowledge and accept.

When choosing payment by card, clicking the “Submit Order” button will redirect the Buyer to the Shopify Payments checkout page. From this point onward, the payment is subject to the Shopify Payments Terms and Conditions. Payment can be made using the card types accepted by Shopify Payments via its online payment gateway. The Buyer must provide the cardholder’s name, card number, expiration date, and security code (CVC2 or CVV2). The transaction is initiated by clicking the “Pay” button. A successful payment will be confirmed by Shopify Payments via an electronic message.

The Seller shall not be held liable for any errors that may occur during the card payment process. The Buyer is solely responsible for ensuring that they are authorized to use the chosen payment method and that the payment details provided are accurate and valid.

After the payment process is completed, the system will return to the Seller’s website.

In compliance with applicable legal obligations, the Seller informs the Buyer that submitting a contractual declaration (placing an order) creates a payment obligation in favor of the Seller.

The Buyer agrees to receive the invoice for the purchased goods exclusively by electronic means, sent to the email address provided during the ordering process. The Buyer is responsible for ensuring the proper receipt of electronic invoices and for configuring technical settings (e.g., firewalls) to avoid delivery issues. In case of a change to the provided email address, the Buyer must notify the Seller via email.

12. International Shipping

For deliveries outside Hungary, shipping costs are determined based on the destination country.

Orders are delivered internationally by GLS General Logistics Systems Hungary Csomag–Logisztikai Kft. or DHL Express Magyarország Kft.

Upon receipt, the Buyer is responsible for checking the package for any visible damage. If the goods arrive damaged, the courier must record this in a report. The Seller only accepts complaints in this documented form.

Shipping costs are always borne by the Buyer.

Shipping costs shall always be borne by the Customer, who shall also pay the shipping fee.

The fees and time of shipping abroad are basically vary by country of destination.

Zone 1

• Romania, Czech Republic, Poland, Austria, Slovenia, Croatia
• Standard EU Shipping (2-4 working days): €4.99
• Free shipping on orders over €250

Zone 2

• Italy, France, Germany, Belgium, Netherlands, Denmark, Spain, Sweden, Portugal, Greece
• Standard EU Shipping (2-4 working days): €7.99
• Free shipping on orders over €250

Zone 3

• Slovakia
• Standard EU Shipping (1 working days): €4.50
• Free shipping on orders over €120

All other EU Countries

• Luxembourg, Liechtenstein, Bulgaria, Switzerland Shipping (2-4 working days): €19.99
• Lithuania, Latvia, Estonia, Malta, Norway, Finland Shipping (2-4 working days): €19.99
• Vatican, Monaco, United Kingdom, Northern Ireland Shipping (2-4 working days): €22.99
• Free shipping on orders over €250

Canada, United States, Australia

• Canada Shipping (2-4 working days): €24.99
• United States Shipping (2-4 working days): €24.99
• Australia Shipping (3-9 working days): €34.99

In case of shipping abroad, the Customer shall be responsible to pay any custom or other taxes in the destination country and to be informed thereof in advance (e.g. payment terms, applicable procedure, amount).

13. FULFILLMENT TIME

The time of fulfillment is the date on which the ordered product is dispatched to the Buyer. In general, the Seller ships the ordered goods within a maximum of 48 hours, excluding weekends. Orders placed after 2:00 PM on the last working day of the week will be shipped no earlier than the first working day following the weekend.

In cases of high demand, the dispatch of the ordered product may require a longer processing time.

14. PRODUCT INFORMATION AND SELLER’S LIABILITY

The Seller shall not be held liable for any damage or health issues resulting from the improper use of products sold.

The Seller does not enter into contracts with minors. By accepting these General Terms and Conditions, the Buyer declares that they are at least 18 years of age at the time of concluding the contract.

The Seller excludes liability for the following:

• Delays or negligent delivery by the courier service or postal service

• Incorrect orders placed by the Buyer and delays arising therefrom

• Technical failures at the Seller’s premises, force majeure events, or emergencies
  
  

The Seller is not liable for individual allergic reactions of the Buyer or the user of the product.

15. DATA PROTECTION

The Seller processes personal data exclusively in accordance with the applicable legal provisions, strictly adhering to data processing and data protection regulations. In doing so, the Seller observes the principles of lawfulness, fairness and transparency, purpose limitation, data minimization, accuracy, and storage limitation. The Seller is obligated to handle the Buyer’s personal data in compliance with the provisions of the General Data Protection Regulation (GDPR).

The Seller is likewise required to handle Consumer personal data in accordance with the GDPR.

Termination of the contract and the deactivation of the Consumer’s account shall not affect the Consumer’s right under Article 15(3) of the GDPR to request a copy of any content considered personal data. The Seller must provide this within a reasonable period of time.

The Seller takes all necessary technical and organizational measures to ensure that the personal data of its partners and Buyers is managed securely, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

The Seller’s Privacy Policy, which provides detailed information on the processing of personal data, is available on the Seller’s website and at the Seller’s registered office.

A product shall not be deemed defective merely because it fails to meet the subjective expectations of the Buyer. The Seller distributes goods intended for professional use and accepts no liability for any damage resulting from improper or unskilled use.

If the Buyer (not qualifying as a Consumer) begins using the product but does so under improper conditions or without the necessary expertise, and subsequently makes a complaint about the product’s quality, the Seller is only obliged to replace the product if the Buyer notifies the Seller of a defect or warranty issue within 3 working days of receipt.

If the Buyer fails to accept delivery of the ordered goods, they shall be liable for reimbursing the Seller for the cost of returning the package. The Seller will only dispatch any subsequent order once the purchase price and shipping cost of the new product, as well as the previously incurred shipping cost, have been fully paid by the Buyer.

16. RIGHT OF WITHDRAWAL

As the first step in exercising the right of withdrawal, the Customer may notify us of their intention to withdraw by sending an email to info@bestlashespro.hu In the email, the Customer is requested to describe in detail the issue related to the ordered product.

Based on the received request, the withdrawal will be reviewed, and the further procedure and conditions for returning the product will be determined.

In the case of contracts concluded outside business premises or by means of distance communication, the Buyer has the right to withdraw from the contract without providing any reason within 14 calendar days from the date of receipt of the goods. The Buyer may also exercise the right of withdrawal during the period between the date of conclusion of the contract and the receipt of the goods.

In the case of withdrawal in writing, it is sufficient for the Buyer to send the withdrawal statement within the 14-day deadline.

The Buyer may exercise this right by making a clear statement to that effect, or by using the model withdrawal form provided in Annex 2 of Government Decree No. 45/2014 (II.26.) (and also set out below):

Model Withdrawal Form

Recipient:

Best Beauty Kft.

1112 Budapest, Repülőtéri út 2/b (Gate 2 - Best Beauty Kft. raktár)

I/We, the undersigned, hereby declare that I/we exercise my/our right of withdrawal from the contract concluded for the sale of the following goods or the provision of the following service:

………………………………………………………………

Date of contract conclusion / date of receipt:

………………………………………………………………

Name of consumer(s):

………………………………………………………………

Address of consumer(s):

………………………………………………………………

Please refund the purchase price to the following bank account number:

(complete only if requesting a refund via bank transfer)

………………………………………………………………

Signature of consumer(s): (only required if this form is submitted on paper)

………………………………………………………………

Date:

………………………………………………………………

The withdrawal statement may be sent by the Buyer to the Seller via email (info@bestlashespro.hu) or by postal mail addressed to the Seller’s registered office: 1112 Budapest, Repülőtéri út 2/b (Gate 2 - Best Beauty Kft. raktár) .

The 14-day deadline shall be deemed met if the Buyer communicates their intention to withdraw no later than the 14th calendar day following receipt of the goods. The burden of proof regarding the exercise of the right of withdrawal lies with the Buyer.

If the Buyer validly withdraws from the contract, the Seller shall refund the full amount paid by the Buyer, including any costs incurred in connection with the performance, without undue delay and no later than 14 calendar days from the date on which the Seller is informed of the Buyer’s decision to withdraw.

The Seller shall use the same payment method for the refund as was used by the Buyer, unless the Buyer has expressly agreed to another method. In any case, the Buyer shall not incur any additional fees as a result of the refund.

If the Buyer has expressly chosen a delivery method other than the least expensive standard delivery option offered by the Seller, the Seller is not obliged to reimburse any additional delivery costs.

The Seller is entitled to withhold the refund until the goods have been returned by the Buyer, or until the Buyer has provided credible proof of having sent back the goods—whichever occurs first.

The Buyer must return the goods to the Seller without undue delay and no later than 14 calendar days from the date of the withdrawal notification. This deadline shall be deemed observed if the goods are sent back before the end of the 14-day period. The Buyer shall bear the direct cost of returning the goods. The Seller is not obliged to accept any return shipments sent cash on delivery or with postage due, as the cost of return is the Buyer’s responsibility.

The Buyer shall only be held liable for any diminished value of the goods if the loss in value is due to use beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The above right of withdrawal does not apply to the Buyer in the following cases:

• In the case of perishable goods or goods with a short shelf life

• For sealed goods which are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery
  
  

17. WARRANTY AND GUARANTEE

The Seller provides statutory warranty and, where applicable, product guarantee for the goods it distributes in the event of defects.

A product is considered defective if, at the time of performance, it does not meet the quality requirements stipulated by contract or by law. The Seller is not deemed to be in breach of contract if the Buyer was aware of the defect at the time the contract was concluded, or should reasonably have been aware of it.

The general requirements for conformity of performance are fully defined in Section 5 of Government Decree No. 373/2021 (VI. 30.).

In the event of a defect in the purchased goods, the Buyer may assert a warranty claim (for lack of conformity) or a product warranty claim, and in specific cases, a guarantee claim. The procedure is governed by the provisions of Government Decree No. 19/2014 (IV. 29.) of the Ministry for National Economy (NGM)

18. LEGAL WARRANTY FOR DEFECTS

When can the Buyer exercise their rights under the legal warranty for defects?

In the event of defective performance by the Seller, the Buyer may assert a claim for legal warranty for defects against the Seller in accordance with the provisions of Act V of 2013 on the Civil Code of Hungary. In the case of consumer purchases, the Buyer is also entitled to these rights under Government Decree No. 373/2021 (VI. 30.).

What rights does the Buyer have under the legal warranty for defects?

The Buyer may choose from the following remedies:

• Request repair or replacement of the product, unless the chosen remedy is impossible or would incur disproportionate additional costs for the Seller compared to another available remedy, taking into account the value the goods would have had if there were no defect, the significance of the breach, and the inconvenience caused to the Buyer by the alternative remedy.
  
  

In the case of a consumer purchase, the Seller may refuse to bring the goods into conformity if repair or replacement is impossible, or would impose disproportionate costs, considering all circumstances, including the value the goods would have had without the defect and the significance of the non-conformity.

The reasonable time limit for fulfilling repair or replacement begins when the Buyer notifies the business of the defect.

The Buyer must make the product available to the Seller in order for the repair or replacement to be carried out.

The Seller must bear the cost of returning the replaced goods. If the repair or replacement requires the removal of an installed product (due to its nature and intended use, prior to the defect becoming apparent), the Seller’s obligation includes the removal of the defective item and the installation of the replacement or repaired item, or bearing the associated costs.

The Buyer may also:

• Request a proportional reduction of the purchase price,
  
  

• Repair the defect themselves or have it repaired at the Seller’s expense, or
  
  

• Withdraw from the contract,
  
  

if the Seller has not undertaken the repair or replacement, or is unable to fulfill this obligation within a reasonable period of time without causing significant inconvenience to the Buyer, considering the characteristics of the goods and their intended purpose, or if the Buyer’s interest in repair or replacement has ceased.

In the case of consumer purchases, the Consumer may not have the product repaired themselves or have it repaired by a third party at the Seller’s expense within the scope of exercising their legal warranty rights.

WITHDRAWAL DUE TO INSIGNIFICANT DEFECTS

The Consumer may not withdraw from the contract solely on the basis of an insignificant defect.

If the Consumer intends to terminate the sales contract due to defective performance, the burden of proof lies with the Seller to demonstrate that the defect is insignificant.

The Consumer is entitled to request a proportional price reduction or to terminate the sales contract—depending on the seriousness of the breach—even in the following cases:

• The Seller did not carry out the repair or replacement, or did so but failed to fulfill it in part or in full, including the obligation to bear the cost of returning the replaced product; or refused to bring the product into conformity on the grounds that repair or replacement is impossible or would result in disproportionate additional costs;
  
  

• A repeated defect occurred, despite the Seller’s previous attempts to bring the product into conformity;
  
  

• The defect is of such gravity that it justifies an immediate price reduction or termination of the sales contract;
  
  

• The Seller did not undertake to bring the product into conformity, or it is evident from the circumstances that the Seller will not make the product conform within a reasonable time or without causing significant inconvenience to the Consumer.
  
  

A price reduction is considered proportionate if it reflects the difference between the value of the goods the Buyer would have received in the case of proper performance and the actual value of the goods received.

The Buyer may switch from the chosen legal warranty remedy to another, but the cost of such a switch is borne by the Buyer—unless the switch was justified or initiated by the Seller.

If the Buyer wishes to terminate the contract due to defective performance, this must be done by means of a written statement addressed to the Seller that expressly declares the intention to terminate the contract.

If the defect affects only certain items delivered under the sales contract, the Buyer may terminate the contract only with respect to those defective items. However, the Buyer may also terminate the contract with respect to any other items acquired together with the defective items, if it would be unreasonable to expect the Buyer to retain only the items that conform to the contract.

If the Buyer terminates the sales contract either in full or in part with respect to specific goods delivered, then

1. The Buyer shall return the relevant product to the Seller at the Seller’s expense; and

2. The Seller shall reimburse the Buyer for the price paid for the affected product without undue delay, once the Seller has received the product or proof of return thereof.

In case of termination of the contract, the Seller is obligated to refund the total amount paid by the Buyer as consideration. However, if the Seller’s performance was in conformity with the contract for a specific period before the termination, the Seller is not obliged to refund the consideration for that period. In such cases, only the portion of the consideration relating to the period of non-conforming performance, as well as any pre-paid amounts covering the remaining contractual period (which would have been due in the absence of termination), must be refunded.

If the Buyer is entitled to a proportional price reduction or termination of the contract, the Seller shall fulfill the reimbursement obligation without undue delay, but no later than 14 days from becoming aware of the Buyer’s claim.

The Seller shall refund the amount due to the Buyer using the same method of payment used by the Buyer. With the Buyer’s explicit consent, the Seller may use a different method of payment, provided that this does not result in any additional charges for the Buyer.

The costs related to the refund shall be borne by the Seller.

What is the deadline for enforcing warranty rights?

The Buyer must notify the Seller of the defect without undue delay after its discovery, but no later than within 2 months from the date of discovery. The Buyer shall be liable for any damages resulting from late notification.

The Buyer’s legal warranty claim shall expire within 1 year from the date of performance. In the case of a contract concluded between a Consumer and a Business, the Consumer’s legal warranty claim shall expire within 2 years from the date of performance. For second-hand goods, this limitation period is 1 year.

The limitation period shall be suspended for the duration in which the Buyer cannot use the product properly due to repair.

For the part of the product that has been repaired or replaced, the warranty limitation period restarts. This rule also applies if a new defect arises as a result of the repair.

Against whom can the Buyer assert warranty claims?

The Buyer may assert warranty claims against the Seller.

What other conditions apply to asserting the Buyer’s legal warranty rights?

In the case of a Buyer who qualifies as a Consumer, within 1 year from the date of performance, the assertion of a warranty claim only requires the notification of the defect, provided the Buyer proves that the product or service was provided by the Seller (except where this is incompatible with the nature of the product or the nature of the defect). After the expiry of 1 year from the date of performance, the Consumer must prove that the defect already existed at the time of performance.

In the case of a Buyer who does not qualify as a Consumer, the Buyer must prove that the product did not comply with the contractual or statutory quality requirements at the time of performance.

19. PRODUCT WARRANTY

In what cases may the Buyer exercise product warranty rights?
In the event of a defect in a movable item (product), the Consumer may enforce either their statutory warranty rights or product warranty claims.

What rights does the Buyer have under a product warranty claim?
Under a product warranty claim, the Consumer may only request the repair or replacement of the defective product.

When is a product considered defective?
A product is considered defective if it does not meet the quality standards in effect at the time it was placed on the market, or if it does not possess the properties specified in the description provided by the manufacturer.

What is the deadline for enforcing a product warranty claim?
The Consumer may enforce a product warranty claim within 2 years from the date the product was placed on the market by the manufacturer. After this period, the Consumer loses this right.

The Consumer must report the defect without undue delay after its discovery. A defect reported within 2 months from the date of discovery shall be considered reported without delay. The Consumer is liable for any damages resulting from late notification.

Against whom and under what additional conditions can the Buyer assert a product warranty claim?
The Consumer may only enforce a product warranty claim against the manufacturer or distributor of the movable item. In the case of a product warranty claim, the Consumer must prove that the product is defective.

In what cases is the manufacturer (or distributor) exempt from product warranty obligations?
The manufacturer (or distributor) is only exempt from product warranty obligations if they can prove that:

• the product was not manufactured or placed on the market within the scope of their business activity, or

• the defect could not have been detected based on the state of scientific and technical knowledge at the time the product was placed on the market, or

• the defect in the product results from the application of a legal regulation or mandatory official requirement.

To be exempt, the manufacturer (or distributor) only needs to prove one of these conditions.

The Consumer may not enforce both statutory warranty and product warranty claims simultaneously for the same defect. However, after a successful product warranty claim, the Consumer may enforce their statutory warranty rights against the manufacturer for the replaced product or the repaired part.

20. PROCEDURE FOR SUBMITTING WARRANTY CLAIMS

If the Buyer wishes to enforce their warranty rights in connection with goods distributed by the Seller, they may do so by presenting proof of the contract (invoice or a copy thereof).

The claim may be submitted in person or in writing (via postal mail or email).

In-person claim submission:

The Buyer may submit a warranty claim in person at the Seller’s premises:

Best Beauty Kft., 1095 Budapest, Tinódi utca 1-3.

The Seller shall prepare a written report of the claim, recording the following:

• Buyer’s name, address, and a statement consenting to the processing of the data recorded in the report

• Description and purchase price of the product

• Date of purchase

• Date of reporting the defect

• Description of the defect

• The claim and right the Buyer wishes to enforce

• The method of resolving the claim or the reason for rejection
  
  

If the method of resolving the claim differs from the Buyer’s request, the Seller must provide justification in the report. A copy of the report will be provided to the Buyer.

Written claim submission:

The Buyer may also submit a warranty claim to the Seller via postal mail (address:

Best Beauty Kft., 2049 Diósd, Álmos fejedelem utca 15.)

or via email (info@bestlashespro.com).

The written notification must include:

• Buyer’s name and address, and a statement consenting to the processing of their personal data

• Description and purchase price of the product

• Date of purchase

• Date of reporting the defect

• Description of the defect

• The claim and right the Buyer wishes to enforce
  
  

If the Seller is unable to respond to the claim at the time of receipt, they must notify the Buyer of their position within 5 business days.

The Seller strives to complete the repair or replacement within 15 days. If the repair or replacement takes longer than 15 days, the Seller must inform the Consumer of the expected timeframe.

For repairs, the product is accepted by the Seller against a receipt of acknowledgment. This receipt must include the Buyer’s name and address, details necessary to identify the product, the date of acceptance, and the expected date of return after repair.

 21. WARRANTY

According to Government Decree 151/2003 (IX. 22.), the Seller is obligated to provide a warranty for new durable consumer goods listed in Annex 1 of the decree. This includes lighting equipment and electrically powered beauty care devices distributed by the Seller, provided the sale price reaches or exceeds HUF 10,000.

Warranty rights may only be enforced by Buyers who qualify as Consumers.

Warranty period:

– For products with a sale price of HUF 10,000 to HUF 250,000: 2 years
– For products with a sale price exceeding HUF 250,000: 3 years

The warranty period begins on the date the product is delivered to the Consumer, or—if the installation is carried out by the business or its authorized agent—on the date of installation. If the Consumer arranges installation more than six months after delivery, the warranty period shall commence on the date of delivery.

If the product is repaired, the warranty period is extended from the date of handover for repair by the period during which the Consumer could not use the product as intended due to the defect. In the event of replacement (or repair) of the product or any of its parts, the warranty period restarts for the replaced (or repaired) product (or part), including any defects resulting from the repair.

The Seller is not liable under the warranty if the defect arises after the time of performance, such as:

– improper use;

– improper installation (unless carried out by the business or its agent, or due to an error in the instruction manual);
– improper storage or damage;
– causes external to the product (e.g. power surges, natural disasters, acts of God, etc.).

In the event of a defect covered by warranty, the Consumer may choose to:

– request repair or replacement, unless the chosen remedy is impossible or would result in disproportionate additional costs for the Seller compared to the other remedy, taking into account the value of the goods in defect-free condition, the severity of the breach, and the inconvenience caused to the Consumer; or

– if the Seller refuses to carry out the repair or replacement, fails to do so within an appropriate time and without significant inconvenience to the Consumer, or if the Consumer has lost interest in the remedy, the Consumer may request a proportionate reduction of the purchase price or may withdraw from the contract. Withdrawal from the contract is not permitted in case of minor defects.

The Consumer may switch from one chosen warranty right to another; however, the costs arising from such a change must be borne by the Consumer, unless the switch was necessitated by the Seller or was otherwise justified.

The Seller must aim to complete the repair or replacement within 15 days. If the repair or replacement exceeds this timeframe, the Seller must inform the Consumer about the expected duration. This notice must be provided electronically or in another verifiable manner, subject to the Consumer’s prior consent.

Only new parts may be used in the course of a repair.

If, during the warranty period, the Seller determines upon the first repair attempt that the product cannot be repaired, and the Consumer does not stipulate otherwise, the Seller is obliged to replace the product within 8 days. If replacement is not possible, the Seller must refund the Consumer the full purchase price as indicated on the invoice or receipt issued in accordance with the Act on Value Added Tax, within 8 days.

If the product fails again after having been repaired three times during the warranty period, and the Consumer does not opt for a proportional price reduction, nor wishes the Seller to repair it or have it repaired at the Seller’s expense, the Seller is obliged to replace the product within 8 days. If replacement is not possible, the Seller must refund the full purchase price as indicated on the invoice or receipt presented by the Consumer, within 8 days.

If the product is not repaired within 30 days from the date the repair request was communicated to the Seller, and the Consumer does not stipulate otherwise, the Seller shall replace the product within 8 days following the unsuccessful expiry of the 30-day deadline. If replacement is not possible, the Seller must refund the full purchase price within 8 days from the expiry of the 30-day repair period, based on the invoice or receipt presented by the Consumer.

If the Consumer exercises their right to request replacement within 3 business days of purchase (or commissioning) due to a defect that impedes intended use, the Seller cannot invoke disproportionate additional cost and must replace the product.

All costs related to the warranty shall be borne by the Seller.

Products that are fixed installations, heavier than 10 kg, or not transportable as hand luggage on public transportation—excluding vehicles—must be repaired at the location of operation. If on-site repair is not possible, the Seller or, in case of a direct request submitted to a repair service, the service provider shall be responsible for disassembly, transport, and reassembly.

The warranty does not affect the Consumer’s statutory rights—especially those related to implied warranty, product warranty, or compensation for damages.

Warranty rights may be enforced with the warranty certificate. If the warranty certificate is not provided, the contract is deemed proven if the Consumer presents the proof of payment (invoice or receipt issued under the VAT Act). In such cases, warranty rights can be enforced with this proof of payment. The Seller may not make the return of the opened product packaging a condition for exercising warranty rights.

The Consumer may assert warranty claims in person at the Seller’s registered office or any of its branches.

The Seller shall record a report of the warranty claim, which includes:

• the Consumer’s name and address, and a statement of consent to data processing as recorded in the report;

• the name and purchase price of the product;

• the date of purchase;

• the date of the defect notification;

• a description of the defect;

• the warranty claim and right the Consumer intends to exercise;

• the method of resolving the complaint, or the reason for rejecting the claim or the associated legal right.
  
  

If the method of resolution differs from the Consumer’s request, the Seller must record its justification in the report. A copy of the report must be provided to the Consumer.

If the Seller cannot immediately declare whether the Consumer’s claim can be fulfilled, the Seller must notify the Consumer of its position within 5 business days.

The Seller shall accept the product for repair against an acknowledgment of receipt. This document must include the Consumer’s name, address, identifying data of the product, the date of receipt, and the date when the repaired product will be made available for collection.

The Consumer may also submit warranty claims directly to the following authorized service providers:

(Providing service information is optional.)

Name:

Address:

Phone number:

Email address:

In case of a consumer dispute, the Consumer may initiate proceedings with the conciliation board operated by the county (capital) chambers of commerce and industry. The board competent is the one with jurisdiction over the Consumer’s place of residence or habitual abode. If the Consumer has no place of residence or habitual abode in Hungary, the jurisdiction shall be established based on the seat of the business involved in the consumer dispute, or the seat of the body authorized to represent it. Upon the Consumer’s request, a different conciliation board designated by the Consumer may act in place of the competent board.

22. Complaint Handling Related to the Seller’s Activities

If the Customer wishes to file a complaint regarding the Seller’s activities, they may do so either verbally or in writing, by post (Best Beauty Kft., 2049 Diósd, Álmos fejedelem utca 15.) or via email (info@bestlashespro.hu).

The Seller shall investigate all complaints. Verbal complaints shall be examined immediately and remedied as necessary. If the Customer disagrees with the handling of the complaint or if an immediate investigation is not possible, the Seller shall promptly record the complaint and its position on the matter in a written report and provide a copy to the Customer on the spot for complaints submitted in person. In the case of verbal complaints submitted via telephone or other electronic communication services, the Seller shall send the report along with a substantive response within 30 days, in accordance with the rules applicable to written complaints, unless the Customer fails to provide the information referred to in points (a) and (c) below. Complaints submitted via telephone or other electronic communication services shall be assigned a unique identification number by the Seller.

Written complaints must be substantively answered by the Seller in writing within 30 days of receipt – unless otherwise specified by directly applicable legal acts of the European Union. Shorter deadlines may be specified by other laws, while longer deadlines may only be set by statute. If the Seller rejects a complaint, it must provide justification.

The written report of the complaint must include the following:

a) The Customer’s name, home address or email address;

b) The place, date, and method of complaint submission;

c) A detailed description of the complaint, including a list of documents and other evidence provided by the Customer;

d) The Seller’s statement on its position regarding the complaint, where an immediate investigation is possible;

e) The name of the person recording the report and – except for complaints submitted by telephone or electronic communication – the Customer’s signature;

f) The place and date of the report;

g) For complaints submitted by telephone or electronic communication, the unique identification number assigned to the complaint;

h) A warning that, if the Customer fails to provide the information required under points (a) and (c), or refuses to sign the report as required under point (e), the business may omit the steps applicable to such verbal complaints.

If the Seller provides an electronic platform or form for submitting written complaints, it must promptly confirm receipt to the email address provided by the Customer.

The Seller is required to retain the report of verbal complaints or the written complaint itself, as well as a copy of its response to the complaint, for three (3) years, and must present these to the competent supervisory authority upon request.

In the event a complaint is rejected, the Seller must inform the Customer in writing which authority or conciliation board the Customer may turn to, depending on the nature of the complaint. The information must include the seat, phone number, internet address, and mailing address of the competent authority or the conciliation board based on the Customer’s place of residence, stay, or registered office. It must also indicate whether the Seller has made a general declaration of submission to the conciliation board, meaning that it agrees to participate in the proceedings and to accept the decision issued in such proceedings even if no agreement is reached.

23. Conciliation Body, Consumer Protection, Legal Enforcement Before Courts

The Seller hereby informs Buyers who qualify as Consumers that if the Buyer does not agree with the response provided by the Seller to their complaint, they may contact the following authorities:

To initiate conciliation board proceedings, the Buyer may turn to the conciliation board that has jurisdiction based on the Buyer’s place of residence or stay, or in the case of a non-natural person Buyer, the registered office. In the absence of such a board, the Buyer may turn to the conciliation board with jurisdiction over the Seller’s registered office. Upon the Consumer’s request, the conciliation board specified in the request shall be deemed competent instead of the generally competent board mentioned above.

The registered office and territorial jurisdiction of the conciliation boards:

Conciliation Board with jurisdiction over the Seller’s registered office:

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint Street 25, 4th floor, door 2.

Mailing address: 1364 Budapest, P.O. Box: 81

Phone number: +36 (1) 792-7881

Fax number: +36 (1) 792-7881

President: Dr. Géza Nadrai

Website: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu

Email: pmbekelteto@pmkik.hu

Contact details of other territorially competent conciliation boards:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre Street 36.

Phone number: +36 (72) 507-154; +36 (20) 283-3422

President: Dr. Réka Gőbölös

Website: www.baranyabekeltetes.hu

Email: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli Street 1.

Mailing address: 3501 Miskolc, P.O. Box: 376

Phone number: +36 (46) 501-090

President: Dr. Péter Tulipán

Website: www.bekeltetes.borsodmegye.hu

Email: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina Blvd. 99.

Mailing address: 1253 Budapest, P.O. Box: 10

Phone number: +36 (1) 488-2131

President: Dr. Éva Veronika Inzelt

Website: www.bekeltet.bkik.hu

Email: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8–12.

Phone: +36 (62) 554-250 / extension 118

President: Dr. Péter Károly Horváth

Website: www.bekeltetes-csongrad.hu

Email: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúséta tér 4–6.

Phone: +36 (22) 510-310

President: Dr. Csilla Csapó

Website: www.bekeltetesfejer.hu

Email: bekeltetes@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/A

Phone: +36 (96) 520-217

President: Dr. Beáta Bagoly

Websites: www.bekeltetesgyor.hu/hu; www.gymsmkik.hu/bekelteto

Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13–15.

Phone: +36 (52) 500-710; +36 (52) 500-745

Fax: +36 (52) 500-720

President: Dr. Zsolt Hajnal

Website: www.hbmbekeltetes.hu

Email: bekelteto@hbkik.hu

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint Street 25, 4th floor, door 2

Mailing address: 1364 Budapest, P.O. Box: 81

Phone: +36 (1) 792-7881

Fax: +36 (1) 792-7881

President: Dr. Géza Nadrai

Websites: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu

Email: pmbekelteto@pmkik.hu

The conciliation board provides in-person hearings once a week in county-level cities within its jurisdiction if requested by the Consumer.

The conciliation board is an independent body operating alongside the county chambers of commerce and industry or the Budapest Chamber of Commerce and Industry. It was established to resolve disputes between the Buyer and the Seller out of court, primarily by seeking a settlement between the parties. This ensures that consumer rights can be enforced simply, quickly, and effectively.

A prerequisite for turning to the conciliation board is that the Buyer must first attempt to resolve the dispute directly with the Seller. The proceedings of the conciliation board are free of charge; the Buyer may only incur a cost if the board rules against them.

The procedure is initiated upon the Buyer’s request. The request must be submitted in writing to the president of the conciliation board. The requirement of written form may be fulfilled by letter, telegram, telex, or fax, or by any other means that enables the recipient to store the data addressed to them for a period appropriate to the purpose of the data, and to display the stored data in unchanged form and content.

The request must include the following:

• the name of the Buyer, and in the case of a non-natural person Buyer, the name of its legal representative,
  
  

• the residence or habitual residence of the natural person Buyer, or the registered seat of the non-natural person Buyer, as well as the Buyer’s electronic contact details, if available,
  
  

• the name and registered seat or relevant business premises of the Seller,
  
  

• the designation of the conciliation board requested instead of the competent one,
  
  

• a brief description of the Buyer’s position, the facts supporting it and the evidence thereof,
  
  

• the Buyer’s declaration that they have attempted to resolve the dispute directly with the Seller,
  
  

• the Buyer’s declaration that they have not initiated proceedings with any other conciliation board in the same matter, no mediation procedure has been commenced, and no lawsuit or payment order request has been submitted,
  
  

• a motion requesting a decision from the board,
  
  

• the Buyer’s signature.
  
  

The request must be accompanied by the document, or a copy or excerpt thereof, that the Buyer refers to as evidence, in particular the Seller’s written statement rejecting the complaint. In the absence of such, the Buyer must provide any other written evidence available regarding the attempted conciliation.

If the Buyer is represented by an authorised representative, the authorisation must be attached to the request.

The conciliation board shall conduct the hearing online, using an electronic device that ensures simultaneous audio and visual transmission (hereinafter: “online hearing”). In the case of an online hearing, the identity of the person being heard shall be established by the chair of the panel. The identity shall be verified using the data provided by the individual to prove their identity and address, and by presenting an official ID suitable for this purpose. At the start of the hearing, the chair shall inform the individual that the hearing is being held online.

If the Consumer requests so, the conciliation board shall conduct an in-person hearing.

In the absence of an agreement during the conciliation procedure, the panel may:

a) issue a binding decision if:

• aa) the request is well-founded, and the business – by means of a general declaration of submission on record with the conciliation board or the chamber, or as stated in its commercial communications – has acknowledged in writing that it considers the board’s decision binding upon itself, either at the beginning of the procedure or no later than the decision, or
  
  

• ab) the business has not submitted such a declaration, but the request is well-founded and the Consumer’s claim does not exceed 250,000 HUF either in the application or at the time of the decision;
  
  

b) issue a recommendation if the request is well-founded, but the business has declared at the beginning of the procedure that it does not acknowledge the panel’s decision as binding, or if the business has not made any declaration on this matter.

If the Buyer believes their consumer rights have been violated, they may file a complaint with the consumer protection authority competent based on their place of residence.

After assessing the complaint, the authority decides whether to initiate a consumer protection procedure. First-instance consumer protection duties are carried out by the government offices competent based on the Buyer’s place of residence or registered seat. The list of competent offices can be found here:

https://fogyasztovedelem.kormany.hu/api/item/file-preview/20034/5912dae3352d9bb779446f90b568911b.pdf

However, the individual dispute of the Consumer shall be resolved by the conciliation board. The consumer protection authority shall refer the matter to the conciliation board in such cases.

The Buyer is also entitled to enforce their claims arising from a consumer dispute before a civil court in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Unless otherwise provided by mandatory law, the Parties agree to submit any legal dispute to the jurisdiction of Hungarian courts, and Hungarian law shall apply. These Terms and Conditions shall be governed by Hungarian law.

If the Buyer has a complaint regarding an online purchase, they may submit their complaint to the European Online Dispute Resolution Platform at the following link:

http://ec.europa.eu/odr24. Lashback Club Loyalty Program (Loyalty Terms and Conditions)

This section of the Terms and Conditions outlines the rules, conditions, and rights applicable to participation in the Lashback Club Loyalty Program (hereinafter referred to as the “Program”). The Program is operated by the Seller.

Participation in the Program and earning points is voluntary and subject to acceptance of these Terms and Conditions.

Any person with a registered account on the Seller’s webshop (Best Lashes Pro account) is eligible to participate in the Program. Registration is completed through the Seller’s webshop and becomes valid upon providing an email address. Customers with an existing Best Lashes Pro account are automatically enrolled in the Program.

Point Accumulation Rules

Customers can collect so-called Lash Points in the following way:

• Placing an order: 4 Lash Point is awarded for every 1€ spent.

Point accumulation only applies to orders placed after July 21, 2025.

Each product listing displays the number of Lash Points awarded for its purchase.

Redeeming Points and Discounts

Customers may redeem their accumulated points as follows:

• Flexible redemption: 80 Lash Point equals 1€  at the time of redemption (e.g. 400 points = EUR 5 discount; 800 points = EUR 10 discount).

Redemption Process

Customers may select point redemption on the cart page or log in to their Best Lashes Pro profile to apply their desired number of points. Points can be redeemed during checkout either online or in-store. Redeemed points are immediately deducted from the Customer’s point balance.

Customers can track their point balance and available discounts by logging in to their personal Best Lashes Pro profile. Points will be credited within 72 hours of a completed purchase. Points are valid for 12 months from the date of credit.

Points collected under the Program are non-transferable, non-redeemable for cash, and may only be used for discounts offered by the Seller. Discounts may only be applied to full-priced products, excluding trainings, lamps, and kits. The Seller shall not be held liable for technical issues caused by third parties during point redemption.

Points are only credited for orders that have been successfully delivered and received by the Customer. If an order is not completed, returned, or cancelled for any reason, no points will be credited for that order.

Participation in the Program is limited to end-users. Resellers and wholesale partners of the Seller are not eligible to participate in the Program and may not earn or redeem points.

The Seller reserves the right to unilaterally amend the terms of the Program, including point accumulation and redemption rules. Customers will be notified of any changes via the webshop or by email. In case of termination of the Program, Customers must use their remaining points before the Program ends. The Seller is not liable for the loss of unused points after termination.

25. MISCELLANEOUS AND FINAL PROVISIONS

By placing an order through the website, the Customer acknowledges that they possess the necessary technical and legal knowledge related to electronic commerce. The Seller shall not be held liable for any errors resulting from a lack of such knowledge, for malfunctions of electronic goods, or for errors caused by IT or telecommunications service providers (e.g. internet service providers).

The Customer is solely responsible for the protection of their computer and any data stored on it.

Should any provision of these General Terms and Conditions be limited or invalidated by a mandatory legal regulation or court decision, this shall not affect the validity of the remaining provisions of the General Terms and Conditions.

Any matters not regulated in these General Terms and Conditions shall be governed by the provisions of Act V of 2013 on the Civil Code of Hungary and other relevant legal regulations.

26. KEY APPLICABLE LAWS:

The contract concluded between the Parties shall, in particular, be governed by the following legal regulations:

• Act CLV of 1997 on Consumer Protection

• Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services

• Act V of 2013 on the Civil Code

• Government Decree 151/2003 (IX.22.) on Mandatory Warranty for Certain Durable Consumer Goods

• Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts Concluded Between Consumers and Businesses

• Government Decree 373/2021 (VI.30.) on the Detailed Rules of Contracts Between Consumers and Businesses for the Sale of Goods and for the Provision of Digital Content or Digital Services

• Decree 19/2014 (IV.29.) of the Ministry for National Economy on the Procedural Rules for the Handling of Warranty and Guarantee Claims for Goods Sold Under Contracts Between Consumers and Businesses

These General Terms and Conditions shall enter into force on July 21, 2025, and shall apply to all orders and contracts concluded after this date.

GENERAL TERMS AND CONDITIONS FOR ON-SITE AND ONLINE TRAININGS

SERVICE PROVIDER DETAILS:

• Company name: Best Beauty Kft.

• Registered office: 2049 Diósd, Álmos fejedelem u. 15., Hungary

• Company registration number: 13-09-233739

• Registering authority: Company Registry Court of the Budapest Surroundings Regional Court

• Tax number: 25285541-2-13

• Representative: Renáta Fodor-Csuti, Managing Director

• Telephone: +36 70 610 4850

• E-mail: info@bestlashespro.hu

• Adult education registration number: B/2020/000485

DATA OF THE HOSTING SERVICE PROVIDER

• Name: Shopify Inc.

• Registered office: Ottawa, 151 O’Connor Street, Ground Floor, Canada

• Tax number: 24812087-2-09

• E-mail: https://www.shopify.com/contact

With respect to the Service Provider, no code of conduct is available under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

The Service Provider is a member of the Fejér County Chamber of Commerce and Industry.

DEFINITIONS

• Service Provider: A natural or legal person, or an organization without legal personality, that provides the service. The organizer of the training.
  
  

• Consumer: A natural person acting for purposes outside their independent occupation and economic activity.
  
  

• Contract for the provision of services: Any contract, other than a sales contract, under which the business undertakes to provide a service to the Participant or undertakes to make a service available, and the Participant pays or undertakes to pay the consideration for such service.
  
  

• Participant: A person who uses the services of the Service Provider, who intends to participate in a training organized by the Service Provider, or who purchases the online training material distributed by the Service Provider.
  
  

AVAILABILITY OF THE GENERAL TERMS AND CONDITIONS

The Service Provider shall make the valid document entitled General Terms and Conditions available on its website or shall send it by electronic mail to Participants who apply for the training.

CONTENT OF THE GENERAL TERMS AND CONDITIONS

The present General Terms and Conditions contain the rights and obligations of the Participant using the services provided by the Service Provider, as well as the terms of the agreement concluded between the contracting parties. The General Terms and Conditions shall apply in the case of applying for and attending a training organized by the Service Provider.

These terms qualify as general contractual terms and contain information and regulations in accordance with Government Decree No. 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. Certain provisions of these General Terms and Conditions apply exclusively to Participants acting as Consumers.

The present General Terms and Conditions also contain provisions in compliance with Act LXXVII of 2013 on Adult Education and with Government Decree No. 11/2020 (II. 7.) on the implementation of the Adult Education Act. The contract shall be concluded with the content defined by the relevant legislation.

If the Participant intends to use the services of the Service Provider, the Participant shall be obliged to accept the provisions of these General Terms and Conditions, which may be done by selecting the checkbox on the form available on the website or by confirmation sent via electronic mail. Upon acceptance of the provisions of the General Terms and Conditions, a contract under these General Terms and Conditions shall be concluded between the Service Provider and the Participant.

If the Service Provider, prior to the transfer of the participation fee, duly publishes or sends to the Participant the document entitled General Terms and Conditions, but the Participant does not send any confirmation to the Service Provider regarding the acceptance of the General Terms and Conditions, yet transfers the amount of the participation fee to the Service Provider’s bank account, it shall be deemed that the Participant has accepted the provisions of the General Terms and Conditions.

SCOPE OF THE GENERAL TERMS AND CONDITIONS

These General Terms and Conditions shall enter into force on 21 July 2025, which coincides with the date of their publication on the website. From the date of entry into force, the provisions of the General Terms and Conditions shall apply to all Participants and trainings.

The Service Provider reserves the right to amend the provisions of these General Terms and Conditions. In the event of any amendment, the General Terms and Conditions in force and effect at the time of submission of the application shall apply.

The scope of the General Terms and Conditions extends to the following services provided by the Service Provider: participation in trainings organized by the Service Provider and the purchase of online trainings available on the Service Provider’s website. The services provided by the Service Provider may only be used by a person who has previously applied for a training announced by the Service Provider, whose application has been confirmed by the Service Provider, who has paid the participation fee to the Service Provider, and who has accepted the provisions of these General Terms and Conditions.

With regard to the services specified above, the General Terms and Conditions regulate the rights and obligations arising between the contracting parties during the use of such services.

CONCLUSION AND TERMINATION OF THE CONTRACT

The legal relationship between the Participant and the Service Provider is established by the acceptance of these General Terms and Conditions, which define the rights and obligations of both parties.

The contract is concluded electronically when the Participant applies for a training, submits the application, and the Service Provider confirms it (explicitly accepting the Participant’s offer) to the e-mail address provided by the Participant, in compliance with data protection regulations. The Service Provider shall have the right to withdraw from the contract after sending the confirmation but before commencing the performance of the contract if performance can no longer be reasonably expected from the Service Provider (e.g., the given service is no longer provided, force majeure, etc.). In the event of withdrawal, the Service Provider shall settle accounts with the Participant if any payment has been made.

The Service Provider provides information to the Participants on the training syllabus, date, and venue via its website and by electronic mail. The Service Provider assumes no liability for typographical errors or incorrect data.

Applications for the training can be submitted on the Service Provider’s website.

The trainings organized by the Service Provider are presented on the website https://bestlashespro.com/. By clicking on the “Trainings” menu item, the Participant may access the individual trainings and detailed information.

Under the “Trainings” menu, the Participant may select the type of training, the time, and the location they wish to attend. The application process can then be initiated by clicking on “Book Now.”

After selecting the number of seats, the Participant is required to provide their personal data, declare that the data provided are accurate, and give consent to the transfer of such data to the Adult Education Data Provision System.

After providing their personal data, by selecting the “Confirm” option, the Participant places the chosen training into their “Cart.” At any time thereafter, the Participant may open and review the contents of the Cart by clicking on the “Cart” icon located in the upper right corner of the website.

If the Participant wishes to delete a training from the Cart, this can be done by clicking on the “X” symbol next to the image of the given training.

The system then directs the Participant to the billing information page, where the details of the application (type of training, location, date) are also displayed.

If the Participant wishes to order the contents of the Cart, after providing their billing details they may select their preferred payment method and, by ticking the relevant box, accept the General Terms and Conditions and the Privacy Policy.

The application is then submitted by clicking on the “Submit Order” button.

By submitting the application, the Participant expressly acknowledges that their submission shall be deemed an offer, and that their declaration – upon confirmation by the Service Provider in accordance with these General Terms and Conditions – entails a payment obligation.

After receipt of the application, the Service Provider confirms the application by sending an electronic message.

Within 3 (three) working days following the submission of the application, the Participant shall be obliged to pay to the Service Provider a deposit for each training, in the amount specified for the respective training. By accepting these General Terms and Conditions, the Participant declares that they are aware of the meaning of a deposit and that if the service is not used due to reasons attributable to the Participant, they shall forfeit the deposit paid, unless otherwise provided by these General Terms and Conditions.

The Participant accepts that the contract thus concluded shall not qualify as a contract concluded in writing, and that it shall be governed by the laws of Hungary. The provisions of these General Terms and Conditions shall apply to the contract.

The contract is concluded in Hungarian. The Service Provider stores applications electronically, and the contract shall not otherwise be filed.

During the application process, the Participant shall be obliged to provide their own true and accurate personal data. If false data are provided or data linked to another person are used during registration, the electronic contract thus concluded shall be null and void. The Service Provider excludes all liability if the Participant uses the services on behalf of another person or with the data of another person.

The Service Provider shall bear no liability for any problems resulting from data provided incorrectly, incompletely, or inaccurately by the Participant, given that the Service Provider provides the Participant with the opportunity to review and verify the data during the application process in all cases.

The Service Provider does not pay any scholarship to the Participant.

The Service Provider does not use any budgetary or European Union funds to organize the training.

For both on-site and online trainings, minors who have reached the age of 14 but have limited legal capacity may only participate with the consent of their legal representative; in the absence of such consent, the contract concluded between the parties shall be null and void. In the case of online or on-site education, the minor Participant shall, after submitting their application, send the consent statement of their legal representative – on the form provided by the Service Provider – to info@bestlashespro.hu. In the case of on-site education, the minor Participant shall also be obliged to hand over the original copy of such consent statement to the Service Provider upon their first personal attendance at the training.

By signing the consent statement, the legal representative of the minor declares that they have read, understood, acknowledged, and expressly accepted the provisions of these General Terms and Conditions. By signing the consent statement, the legal representative, being aware of their criminal liability, acknowledges that they are entitled to exercise parental custody over the minor Participant and to sign the consent statement. If parental custody over the minor Participant is jointly exercised by more than one person, the consent of the other legal representative shall be presumed by virtue of the signature of the declarant, who by signing declares that the other legal representative also consents to the participation of the minor in the training. The parties exclude the liability of the Service Provider in relation to this matter.

CUSTOMER SERVICE

On weekdays between 9:00 a.m. and 5:00 p.m., the Service Provider responds to Participants’ inquiries related to the trainings by telephone or electronic mail, at +3670 773 1689 or info@bestlashespro.com

OBLIGATIONS OF THE PARTICIPANT

The Participant undertakes to attend the training for which they have registered and to pay the training fee to the Service Provider.

The Participant undertakes not to engage in any conduct that would infringe or harm the rights or legitimate interests of other training participants or the Service Provider. The Participant shall be liable for any damages caused in accordance with the provisions of civil law.

The Service Provider shall be entitled to exclude the Participant from further participation in the training if the Participant endangers other participants or the instructor, or if the Participant regularly disrupts the training with their conduct, thereby preventing the proper performance of the training under the contract.

The Service Provider reserves the right to modify the venue, date, and syllabus of the training. If the Participant does not accept the modification or any of the modifications, this may result in the termination of the contract concluded under these General Terms and Conditions.

By accepting these General Terms and Conditions, the Participant declares that the data provided during the application are accurate. The Participant shall be obliged to immediately notify the Service Provider of any changes to their data occurring during the training period.

PARTICIPATION FEE

For the use of the services and for the online training material, the Participant shall be obliged to pay a fee. The participation fee is indicated in the training information materials and on the website. The fees displayed are valid consumer prices, denominated in euros, and include Value Added Tax.

After the confirmation sent by the Service Provider, the final payable amount of the participation fee shall not change. However, due to a technical error or a typographical mistake, an incorrect fee significantly different from the market price may appear in the information materials or on the website. In such a case, the Service Provider shall contact the Participant by electronic mail for reconciliation before providing the ordered service. Such applications shall not be considered valid by the Service Provider, and the Service Provider shall not assume liability for damages resulting therefrom.

The Service Provider shall make every effort to display participation fees accurately. If, despite all due care, an incorrect fee is indicated, the Service Provider shall not be obliged to provide the service at the incorrect fee.

CORRECTION OF DATA ENTRY ERRORS

During the application process, the Participant has the continuous opportunity to correct or delete the data entered.

If the Participant wishes to modify the data provided after submitting the application, this may be indicated to the Service Provider via the contact details specified in these General Terms and Conditions.

By finalizing the application, the Participant acknowledges that the Service Provider shall not be held liable for damages arising from incorrect data entry or inaccurately provided data by the Participant.

An inaccurately provided e-mail address or a full mailbox may result in the failure of confirmation, which may prevent the conclusion of the contract. In such cases, the Service Provider shall attempt to contact the Participant by other means.

PAYMENT AND TERMINATION TERMS

For on-site trainings, the Participant shall pay a deposit either by bank transfer (advance payment) or by bank card (SHOPIFY PAYMENTS), and the remaining amount shall be settled in cash on the day of the training. Participation in the training is subject to the deposit being received in the Service Provider’s bank account.

For online training materials, the Participant shall pay the fee by bank transfer (advance payment) or by bank card (SHOPIFY PAYMENTS). In the case of purchasing online training material, access to the material shall be granted to the Participant only after the fee has been settled.

Advance payment by bank transfer: The Participant transfers the amount of the deposit or the fee for the online training material to the Service Provider’s bank account. The Participant becomes entitled to attend the training only after the amount has been received in the Service Provider’s bank account; in the case of online training, access to the training material is granted following the processing of the incoming transfer. After placing the order, the Participant shall transfer the training fee within 72 hours; otherwise, their application for the training shall be cancelled.

Payment by bank card: The purchase price may be settled with a valid bank card through the Shopify Payments system (Shopify Inc., Registered office: Ottawa, 151 O’Connor Street, Ground Floor, Canada). The bank card details provided during the payment process are transmitted directly to the Shopify Payments system and are not seen, stored, or accessed in any way by the Service Provider.

The general terms and conditions and the privacy policy of Shopify Payments are continuously available at https://www.shopify.com/legal/terms-payments/gb, which the contracting parties acknowledge and accept.

PAYMENT BY BANK CARD AND CANCELLATION TERMS

When paying by bank card, by clicking the “Submit Order” button, the system redirects the Participant to the Shopify Payments payment page. From this point onwards, the provisions of the Shopify Payments General Terms and Conditions apply to the payment. Payment may be made with the bank card types indicated on the Shopify Payments website, through the Shopify Payments online card acceptance terminal. To complete the payment, the cardholder’s name, card number, expiry date, and validation code (CVC2 or CVV2) must be entered. By clicking the “Pay” button after entering the card details, the Buyer initiates the transaction. Shopify Payments sends an electronic confirmation of successful payment.

The Service Provider shall not be liable for any errors arising during payment by bank card. The Buyer shall be responsible for ensuring that they are entitled to use the selected payment method and instrument and that the payment details provided are true and accurate.

After completing the payment, the system redirects back to the Service Provider’s website.

In compliance with its statutory obligations, the Seller hereby draws the Buyer’s attention to the fact that making a contractual declaration (ordering goods) entails a payment obligation in favor of the Seller. Similarly, in compliance with its statutory obligations, the Service Provider draws the Participant’s attention to the fact that making a contractual declaration (submitting the application for training) entails a payment obligation in favor of the Service Provider.

The Participant shall only become entitled to attend the training after the payment by bank card has been processed; in the case of online training, access to the training material is granted after the processing of the card payment.

For on-site trainings, the Participant pays a deposit upon registration, and the remaining fee shall be settled in cash on the day of the training.

The Participant shall be entitled to cancel their participation in the on-site training (resulting in the immediate termination of the contract) by making a unilateral legal declaration to the Service Provider, without any obligation to provide justification.

• If the cancellation takes place more than 7 calendar days prior to the date of the training, the Participant shall be entitled to either transfer the deposit to another training, redeem its value in the Service Provider’s webshop or store, or have the Service Provider refund the full amount of the deposit to the Participant’s bank account.
  
  

• If the cancellation takes place more than 3 calendar days but less than 7 calendar days prior to the date of the training, the Participant shall forfeit the entire deposit previously paid.
  
  

• If the cancellation takes place within 3 calendar days prior to the date of the training (or in the event of failure to cancel), the Participant shall be obliged to pay the full amount of the participation fee to the Service Provider.
  
  

The Service Provider shall hold the training only if there are at least 3 (three) applicants. The Service Provider reserves the right to cancel the training in case of fewer applications than the minimum number. In such case, at the Participant’s discretion, the Service Provider shall either refund the deposit already paid within 5 (five) days following the planned starting date of the training, or the Participant shall be enrolled in the next available training date announced. The Service Provider excludes all liability related to the later commencement of the training for this reason.

If the Service Provider considers that the presence of a particular Participant is expressly disadvantageous to the other Participants – due to their behavior or conduct hindering the training – the Service Provider may request such Participant to leave. In such case, the Service Provider shall not be obliged to refund the participation fee.

If the Participant fails to attend the training, the occasion shall be considered as held for them, the amount already paid may not be used for any other purpose and shall not be refunded, and the Participant shall be obliged to pay the full participation fee to the Service Provider. An exception shall apply if the Participant is unable to attend the training due to illness or accident, which must be duly evidenced to the Service Provider.

If the Service Provider, due to its own fault or beyond its control, delays the performance of the service in whole or in part, fails to appear at the agreed time, is not available, or if the training cannot be started or is cancelled due to the Service Provider’s fault, then the Service Provider shall be obliged to make up for the omission and hold the missed event at a new date.

The Participant accepts that the invoice issued for the amount of the participation fee shall be provided exclusively by electronic means to the e-mail address provided by the Participant. The Participant shall ensure that the invoice can be delivered electronically and that technical settings (e.g., firewalls) do not prevent delivery. In the event of a change of e-mail address, the Participant shall notify the Service Provider by electronic mail.

In the case of purchasing online training, the Participant shall pay the full fee in advance by bank card or bank transfer. Since the training material qualifies as digital content, it shall become available on the Participant’s registration interface immediately after the payment has been processed; therefore, the Participant shall not be entitled to exercise the right of withdrawal. Accordingly, the Participant may terminate the contract without justification, but the Service Provider shall not be obliged to refund the participation fee (as the material has already been made available to the Participant).

If the Participant purchases online training together with the related kit, the kit shall be delivered by the Service Provider via cash on delivery. The Participant shall only gain access to the training material once the cash on delivery amount has been received, the processing of which may take 3–5 working days.

PERFORMANCE TIME AND UTILIZATION OF THE SERVICE

The time of performance shall be the date on which the training is held.

The Participant acknowledges that the Service Provider undertakes to provide the contracted service in compliance with professional and ethical rules, to the best of its knowledge and experience, and in the interest of the Participant; however, the Service Provider does not undertake any obligation as to the achievement of a specific result based on the information provided during the training.

The Participant acknowledges that during the training it is prohibited to record the content by means of audio or visual recording devices without the prior consent of the Service Provider. Participants are only entitled to make recordings during the training with the prior and express consent of both the Service Provider and the other Participants.

The Participant further acknowledges that documents, information, and training materials provided during or after the training by the Service Provider may not be disclosed, transmitted, reproduced, or distributed to third parties. Such documents constitute the exclusive intellectual property of the Service Provider (or its partners), and any use thereof is permitted only with the prior written consent of the Service Provider.

The Service Provider draws the Participant’s attention to the fact that the trainings provided qualify as further education; they only entitle the Participant to carry out business activities if the Participant also holds the basic qualification prescribed by law. Certain trainings offered by the Service Provider may be attended without such basic qualification, as it is not a prerequisite in those cases. However, for specific trainings, participation may be conditional upon the prior qualifications indicated in the training description. It is the responsibility of the Participant to familiarize themselves with, interpret, and apply the relevant legislation. The Service Provider assumes no liability for complaints or errors arising in this respect.

Pursuant to Act LXXVII of 2013 on Adult Education, the Participant is obliged to provide the Service Provider with the data prescribed by law; without this, participation in the training is not permitted. The Participant undertakes that the data supplied are accurate and true. The Service Provider assumes no liability for damages resulting from false or inaccurate data provision.

Online trainings provided by the Service Provider also qualify as adult education.

Upon successful completion of the online training, a digital certificate shall be issued to the Participant.

PRIVACY NOTICE

The Service Provider processes personal data exclusively in accordance with the applicable legal provisions, strictly complying with the requirements of data processing and data protection regulations, while observing the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, and storage limitation.

The Service Provider takes all necessary technical and organizational measures to ensure that the personal data of its partners are processed securely, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR).

The Privacy Notice relating to the processing of personal data is also available on the Service Provider’s website (https://bestlashespro.com/policies/privacy-policy) and at its registered office.

RIGHT OF WITHDRAWAL

In the case of contracts concluded outside business premises and distance contracts, the Participant shall have the right to withdraw from the service contract without justification within 14 (fourteen) calendar days from the date of conclusion of the contract. The Participant may also exercise the right of withdrawal during the period between the conclusion of the contract and the commencement of the performance of the service.

In the case of withdrawal made in writing, it shall be sufficient for the Participant to send the withdrawal declaration within 14 (fourteen) calendar days. The Participant may exercise this right by making an unequivocal statement to this effect or by using the model withdrawal/termination form set out in Annex 2 to Government Decree No. 45/2014 (II. 26.) (and provided below):

Model Withdrawal Declaration

Addressee: Best Beauty Kft.

Address: 2049 Diósd, Álmos fejedelem u. 25., Hungary

I/we, the undersigned, hereby declare that I/we exercise my/our right of withdrawal/termination in respect of the following service contract:

Date of conclusion of the contract / date of receipt:

Name of consumer(s):

Address of consumer(s):

Please refund the purchase price to the following bank account number (to be completed only if you wish the refund to be made by bank transfer):

Signature of consumer(s): (only in the case of a declaration made on paper)

Date:

The Participant may send the withdrawal declaration to the Service Provider by e-mail (info@bestlashespro.com) or by postal mail addressed to the registered office (2049 Diósd, Álmos fejedelem u. 15., Hungary). The above deadline shall be deemed complied with if the Participant communicates their intention to withdraw no later than the 14th calendar day from the date of conclusion of the service contract. The burden of proof in relation to this communication rests with the Participant.

If the Participant withdraws from the contract in this way, the Service Provider shall, without undue delay but no later than within 14 (fourteen) calendar days from becoming aware of the withdrawal, reimburse the Participant the full amount paid as consideration, including costs incurred in connection with performance. The Service Provider shall refund the amount due to the Participant using the same means of payment as used by the Participant for the original transaction. With the express consent of the Participant, the Service Provider may use another means of payment for the refund, provided that the Participant shall not incur any additional fees as a result.

The above right of withdrawal shall not apply to a service contract (after the full performance of the service), nor to digital content provided other than on a tangible medium, if the Service Provider has commenced performance with the prior express consent of the Participant, who simultaneously acknowledged that, following the commencement of performance, they would lose their right of withdrawal set out herein.

The Participant acknowledges that, by accepting these General Terms and Conditions, they expressly consent to the Service Provider, upon payment of the purchase price of the services provided, making the training material available in the Participant’s account created on the website. By making the training material available (both for on-site and online trainings), the Participant loses the right of withdrawal detailed in this section, which the Participant acknowledges by accepting these General Terms and Conditions.

The right of withdrawal from submitted orders may only be exercised prior to the dispatch of the above-mentioned information.

COMPLAINT HANDLING RELATED TO THE SELLER’S ACTIVITIES

If the Buyer wishes to submit a complaint to the Seller, this may be done orally or in writing: by postal mail (Best Beauty Kft., 2049 Diósd, Álmos fejedelem utca 15., Hungary) or by electronic mail (info@bestlashespro.com).

The Seller shall investigate all complaints. Oral complaints shall be examined immediately by the Seller and remedied where necessary. If the Buyer does not agree with the handling of the complaint, or if the immediate investigation of the complaint is not possible, the Seller shall promptly record the complaint and its position regarding the complaint in minutes, and shall provide a copy of such minutes to the Buyer: in the case of an oral complaint made in person, immediately on-site; in the case of an oral complaint made by telephone or other electronic communications service, within no later than 30 days, together with the substantive reply, unless the Buyer fails to provide the data specified in points a) and c) below. Oral complaints submitted by telephone or other electronic communications service must be assigned a unique identification number by the Seller.

Written complaints must be substantively answered by the Seller in writing, and measures for communication thereof must be taken within 30 days of receipt, unless otherwise provided by directly applicable European Union legislation. A shorter deadline may be established by law, and a longer deadline by statute. If the complaint is rejected, the Seller is obliged to provide reasoning.

The minutes taken of the complaint shall include the following:

a) the Buyer’s name, residence, or electronic mail address,

b) the place, time, and manner of submission of the complaint,

c) a detailed description of the Buyer’s complaint, and a list of the documents, records, and other evidence presented by the Buyer,

d) the Seller’s statement regarding its position on the Buyer’s complaint, where immediate investigation is possible,

e) the signature of the person taking the minutes and – except for oral complaints submitted by telephone or other electronic communications service – the Buyer’s signature,

f) the place and time the minutes were taken,

g) in the case of an oral complaint submitted by telephone or other electronic communications service, the unique identification number of the complaint, and

h) a warning as follows: If, during the recording of the minutes, the Buyer fails to provide the data specified in points a) and c), or refuses to sign under point e), the business shall disregard the following requirement in the handling of the oral complaint: Written complaints must be substantively answered in writing, in a verifiable manner, within 30 days of receipt, unless otherwise provided by directly applicable European Union legislation. A shorter deadline may be established by law, and a longer deadline by statute. If the complaint is rejected, the business is obliged to provide reasoning.

If the Seller provides an electronic platform or form for the submission of written complaints, the Seller shall be obliged to immediately confirm the receipt of the written complaint to the electronic mail address provided by the Buyer.

The Seller shall retain the minutes taken of oral complaints, or the written complaint itself, together with a copy of the substantive reply given to the complaint, for a period of 3 (three) years, and shall present them to the supervisory authority upon request.

In the event of rejection of a complaint, the Seller shall inform the Buyer in writing as to which authority or conciliation body the Buyer may turn to, depending on the nature of the complaint. The information must also include the seat, telephone number, internet contact details, and postal address of the competent authority or the conciliation body competent according to the Buyer’s place of residence, habitual residence, or registered office. The information must further cover whether the Seller has made a general declaration of submission, undertaking to subject itself to the conciliation body’s procedure and, in the absence of agreement, to the decision adopted in such procedure.

ENFORCEMENT OF RIGHTS BEFORE THE CONCILIATION BOARD, CONSUMER PROTECTION AUTHORITIES, AND COURTS

The Seller hereby informs Buyers who qualify as Consumers that if the Buyer does not agree with the Seller’s response to their complaint, they may turn to the following authorities:

To initiate a conciliation procedure, the Buyer may apply to the conciliation board competent according to their place of residence or habitual residence, or, in the case of a Buyer that is not a natural person, the seat of the Buyer. In the absence of such a competent conciliation board, the Buyer may apply to the conciliation board competent according to the Seller’s registered office. At the request of the Consumer, the conciliation board indicated in the application by the Consumer shall have competence instead of the conciliation board otherwise competent as set out above.

Seat and competence of conciliation boards:

Conciliation board competent according to the Seller’s registered office:

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint utca 25., 4th floor, door 2

Mailing address: 1364 Budapest, P.O. Box: 81

Telephone: (1) 792-7881

Fax: (1) 792-7881

President: Dr. Géza Nadrai

Websites: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu

E-mail: pmbekelteto@pmkik.hu

Contact details of other territorially competent conciliation boards:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Telephone: (72) 507-154; (20) 283-3422

Baranya County Conciliation Board

President: Dr. Réka Gőbölös

Website: www.baranyabekeltetes.hu

E-mail: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Mailing address: 3501 Miskolc, P.O. Box 376

Telephone: (46) 501-090

President: Dr. Péter Tulipán

Website: www.bekeltetes.borsodmegye.hu

E-mail: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Mailing address: 1253 Budapest, P.O. Box 10

Telephone: (1) 488-2131

President: Dr. Éva Veronika Inzelt

Website: www.bekeltet.bkik.hu

E-mail: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone: (62) 554-250 / extension 118

President: Dr. Péter Károly Horváth

Website: www.bekeltetes-csongrad.hu

E-mail: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.

Telephone: (22) 510-310

President: Dr. Csilla Csapó

Website: www.bekeltetesfejer.hu

E-mail: bekeltetes@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/A.

Telephone: (96) 520-217

President: Dr. Beáta Bagoly

Websites: www.bekeltetesgyor.hu/hu; www.gymsmkik.hu/bekelteto

E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Telephone: (52) 500-710; (52) 500-745

Fax: (52) 500-720

President: Dr. Zsolt Hajnal

Website: www.hbmbekeltetes.hu

E-mail: bekelteto@hbkik.hu

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint utca 25., 4th floor, door 2

Mailing address: 1364 Budapest, P.O. Box 81

Telephone: (1) 792-7881

Fax: (1) 792-7881

President: Dr. Géza Nadrai

Websites: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu

E-mail: pmbekelteto@pmkik.hu

The conciliation board shall provide, upon the Consumer’s request, a personal hearing for consumers in the county-level cities located within its territorial competence, as necessary, once a week.

The conciliation board is an independent body operating alongside the county chambers of commerce and industry, as well as the Budapest Chamber of Commerce and Industry. Their purpose is to attempt to resolve disputes between the Buyer and the Seller out of court, primarily by facilitating a settlement between the parties, thereby helping to enforce consumer rights in a simple, swift, and effective manner.

A condition for turning to the conciliation board is that the Buyer must first attempt to resolve the dispute directly with the Seller. The conciliation board procedure is free of charge; the Buyer may only incur payment obligations if the board decides against the Buyer.

The conciliation board procedure is initiated at the request of the Buyer. The request must be submitted in writing to the president of the conciliation board. The requirement of written form may be fulfilled by letter, telegram, telex, telefax, or by any other means that allows the recipient to store the data addressed to them for an adequate period of time for the purpose of the data, and to display the stored data in unchanged form and content.

The request must include:

• the name of the Buyer, the name of the legal representative of the Buyer if the Buyer is not a natural person, the residence or habitual residence of the Buyer if a natural person, or the registered seat of the Buyer if not a natural person, as well as the Buyer’s electronic contact details, if available;
  
  

• the name, registered seat, or affected place of business of the Seller;
  
  

• the designation of the conciliation board requested instead of the competent conciliation board;
  
  

• a brief description of the Buyer’s position, the facts supporting it, and the evidence thereof;
  
  

• a statement by the Buyer declaring that they have attempted to resolve the dispute directly with the Seller;
  
  

• a statement by the Buyer that no procedure has been initiated before another conciliation board in the same matter, that no mediation procedure has been started, and that no statement of claim has been filed and no application for the issuance of a payment order has been submitted;
  
  

• a proposal for the decision of the board;
  
  

• the signature of the Buyer.

If the Buyer detects a violation of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent according to their place of residence. Following the assessment of the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority functions are carried out by the government offices competent according to the Buyer’s place of residence or registered office. The list of such offices is available here:

https://fogyasztovedelem.kormany.hu/api/item/file-preview/20034/5912dae3352d9bb779446f90b568911b.pdf

The Consumer’s individual case, however, shall be resolved by the conciliation board, which means that in such cases the consumer protection authority transfers the applicant’s case to the conciliation board.

The Buyer shall also be entitled to enforce their claim arising from a consumer dispute before a court, within the framework of civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

The Parties – unless otherwise excluded or otherwise provided by applicable law – stipulate the jurisdiction of the Hungarian courts and the application of Hungarian law in the event of a legal dispute. Hungarian law shall govern these General Terms and Conditions.

If the Buyer has a complaint arising from an online purchase made through the website, they may also submit their complaint to the European Online Dispute Resolution (ODR) Platform via the following link: http://ec.europa.eu/odr

APPLICABLE LEGISLATION

The contract concluded between the Parties shall, in particular, be governed by the following legislation:

• Act CLV of 1997 on Consumer Protection;
  
  

• Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Services Related to the Information Society;
  
  

• Act V of 2013 on the Civil Code;
  
  

• Government Decree No. 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses;
  
  

• Act LXXVII of 2013 on Adult Education.
  
  

These General Terms and Conditions shall enter into force on 21 July 2025 and shall apply to contracts concluded thereafter.

Pursuant to Section 15 of the Adult Education Act, the scope of data to be provided – primarily personal data – has been reduced. Data provision within this scope is mandatory. It is recommended that the website be amended accordingly. The law no longer specifies statistical purposes separately.

MISCELLANEOUS AND FINAL PROVISIONS

By placing an order through the website, the Participant is presumed to have the necessary technical and legal knowledge relating to electronic commerce. The Service Provider assumes no liability for the absence of such knowledge, for errors in electronic products, or for failures attributable to information technology or telecommunications providers (such as the internet service provider).

The Participant is responsible for protecting their computer and the data stored thereon.

If any provision of these General Terms and Conditions is restricted or invalidated by a mandatory legal provision or by a court decision, this shall not affect the validity of the remaining provisions of the General Terms and Conditions.

For matters not regulated in these General Terms and Conditions, the provisions of Act V of 2013 on the Civil Code of Hungary and other relevant legal provisions shall apply.